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CMS Virtual Grand Rounds webinar
Using data to improve the physician-patient visit experience

Tuesday, Feb. 28, 6-7 p.m.

From patient satisfaction surveys to Yelp reviews, many external factors affect how you attract and maintain patients, how you are paid, and how you advance in your practice or organization. The Colorado Medical Society’s next Virtual Grand Rounds webinar — Using data to improve the physician-patient visit experience — featuring retired obstetrician-gynecologist Dave Newhouse, MD, demonstrates how analyzing patient satisfaction scores can uncover bias from physician to patient and patient to physician, and ultimately enable you to improve outcomes.

About the speaker

David Newhouse, MD, retired from Kaiser Permanente in November 2016 after 37 years as a practicing physician. He served in leadership roles including chief of the Ob/Gyn department, assistant physician in chief and program director for the Fremont IVF center. His leadership roles included service, leadership development, diversity, performance improvement and marketing. His particular area of interest is health care disparities and the impact of unconscious bias in health care. He developed an analytics program using service scores for identifying potential unconscious bias between a physician and the patient. He received the Kaiser Permanente National Diversity Erickson award in 2007 for this work and has lectured nationally and internationally on this topic. 

He did his internship and residency at Gorgas Hospital in the Panama Canal zone from 1974-1978.He received his MPH from the University of California Berkeley in 1979 and his MBA from St Mary’s College in 2019. He is board certified in Obstetrics and Gynecology. He currently serves as a board member for the Augustus White, MD Institute for Healthcare Inequities, the Contra Costa County Crisis Center and the University of California Berkeley School of Public Health Alumni Association. 

Learning objectives

  1. Identify ways physicians can use patient satisfaction scores to identify potential gaps in their service scores. 
  2. Develop a strategy to recognize and reduce unconscious bias and communication gaps. 
  3. Implement strategies to improve the patient-physician relationship through culturally sensitive communication and to improve patient outcomes. 

ACCME Accreditation Statement 

The Colorado Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. 

AMA Credit Designation Statement 

The Colorado Medical Society designates this live activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.  

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